Terms and Conditions for Gardeners Cann Hall

These Terms and Conditions set out the basis on which our gardening services are provided to residential and commercial customers. By making a booking, confirming a quotation, or allowing work to begin, you agree to these terms. They are designed to keep the arrangement clear, fair, and practical for both sides, whether the work involves routine maintenance, one-off clearance, planting, hedge trimming, lawn care, or other agreed garden services. For the purposes of these terms, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” or “the customer” mean the person, business, or organisation requesting the work.

We aim to provide a professional service with reasonable care and skill, but the scope of work will always depend on the condition of the garden, the information supplied before the visit, and any access or safety issues identified on site. Any estimate or quotation is based on the details available at the time and may need to be revised if the actual work differs from the original description. A booking is not treated as final until we have confirmed the date, the price basis, and any special requirements in writing or by agreed electronic communication.

These terms apply to all standard gardening services unless a separate written agreement has been made. If there is any conflict between a quotation and these Terms and Conditions, the quotation will usually take priority only for the specific matters it addresses, while the rest of these terms will still apply.

Booking the service may be made by telephone, email, online request, or any other method we make available from time to time. When you submit a request, you must give accurate information about the property, the work needed, access arrangements, parking considerations, pets, hazards, and any known restrictions. We may ask for photographs, a site visit, or further details before confirming the booking. Any date offered is subject to availability and may change if weather conditions, staff illness, equipment failure, or another reasonable cause prevents attendance.

We reserve the right to refuse or cancel a booking if we believe the work would be unsafe, unlawful, outside our competence, or likely to cause unreasonable risk to people, property, or equipment. If the customer has not disclosed material information and the actual work is materially different from what was described, we may adjust the quoted price, amend the scope, or withdraw from the job. For larger projects, we may request a deposit or staged payment plan before the work begins.

Where a booking is made for regular garden maintenance, the schedule, frequency, and tasks included will be agreed in advance where possible. If we need to reschedule due to weather or operational reasons, we will aim to offer an alternative appointment at the earliest practical opportunity. Minor changes to the order of works may be made on the day to allow the job to be completed safely and efficiently.

All prices will be stated inclusive or exclusive of VAT as applicable, and this will be made clear in the quotation or invoice. Unless agreed otherwise, payment is due upon completion of the work or within the period stated on the invoice. We accept payment by the methods specified at the time of booking or invoicing. Late payment may result in a charge for reasonable recovery costs and, where permitted by law, interest on overdue sums.

For certain services, including larger clearances, landscaping, or works requiring materials to be ordered in advance, we may ask for a deposit. Deposits secure the booking and may be non-refundable if the customer cancels outside the permitted cancellation terms or if special-order materials have already been purchased. Any additional work requested by the customer during the appointment will be charged separately unless it was already included in the original quotation.

Invoices should be checked promptly on receipt. If you believe there is an error, you must raise it within a reasonable time so we can review the matter. Failure to pay on time may lead to suspension of further visits, removal of discounted rates, or legal recovery action. Any bank charges incurred because of a failed or reversed payment may be passed on to you where lawful.

We understand that plans can change. If you wish to cancel or reschedule, please give as much notice as possible. Unless a different cancellation period has been agreed in writing, a minimum of 48 hours’ notice is normally required for routine work. If less notice is given, we may charge a cancellation fee to cover reserved labour time, travel, and any preparation already completed. For appointments involving specialist machinery, hired equipment, or ordered materials, a higher charge may apply if costs have already been incurred.

If we need to cancel or reschedule due to weather, safety concerns, staffing issues, or other operational reasons, we will make reasonable efforts to rearrange the visit. We are not liable for indirect losses caused by a change of appointment, provided we act reasonably and communicate the change as soon as practicable. In the event of repeated unsuccessful attempts to attend because of access problems, absent authorisation, or unavailable utilities where these are needed for the work, we may treat the booking as cancelled by the customer.

Where a project is cancelled after work has started, you will be charged for all work completed up to the cancellation point, together with any materials ordered, disposal charges already incurred, and other reasonable costs directly connected to the job. Nothing in this section affects your statutory rights where services are not provided with reasonable care and skill.

To allow the work to proceed safely, you must ensure that we have reasonable access to the site at the agreed time. This includes keeping gates unlocked where arranged, providing entry instructions, and removing or securing valuables, fragile items, and hazardous objects before we begin. You should also tell us about underground services, hidden pipes, electrical cables, irrigation systems, wildlife nests, or other conditions that may affect the work. Where necessary, you must obtain permissions from landlords, managing agents, neighbours, or other relevant parties before the service starts.

We will use reasonable care and skill in carrying out the agreed gardening tasks. However, garden work often involves natural materials and variable conditions. Outcomes may differ depending on soil quality, weather, plant health, seasonal factors, and previous maintenance history. We do not guarantee that plants will thrive or that areas treated by pruning, cutting, or clearance will recover in a particular way unless a specific guarantee has been given in writing. Any advice provided during the service is offered in good faith, but it is not a warranty of results unless expressly stated.

It is your responsibility to tell us about any known allergies, sensitivities, animal welfare concerns, or restrictions affecting the use of fertilisers, herbicides, or other products. If you ask us to avoid certain methods or materials, you should confirm this clearly before work begins. We may refuse to use a product or undertake an instruction if, in our opinion, it would be unsafe, unlawful, or unsuitable for the garden conditions.

We may carry out a visual check of the work area before starting, but we are not responsible for hidden defects, pre-existing damage, unstable structures, or items concealed by soil, vegetation, or debris. If we discover a risk during the job, we may stop work until the issue has been addressed. Any delay caused by hazards outside our control may result in an adjustment to the price or timetable.

Where the customer supplies equipment, materials, or chemicals, you remain responsible for their quality, suitability, and compliance with applicable laws and safety requirements. We may decline to use supplied items if they appear defective, unsafe, or inappropriate for the task. If you request that we dispose of materials, the relevant waste rules in these terms will apply.

If you ask us to move pots, furniture, ornaments, or similar items, this will be done only at your risk unless we have specifically agreed in writing to take additional responsibility. Heavy items may need extra labour and may not be moved if doing so would pose a risk of injury or damage.

Any waste generated during the service, including grass cuttings, branches, soil, hedge clippings, leaves, and other green waste, will be handled in accordance with applicable UK waste laws and local authority requirements. We will take reasonable steps to segregate recyclable and non-recyclable materials where practical. Waste transfer, disposal, and recycling may be charged separately if not already included in the quotation. If we remove waste from your property, ownership of that waste passes to us only when the collection has been lawfully completed and payment terms have been satisfied.

You must not ask us to dispose of hazardous, clinical, asbestos-containing, or contaminated materials unless we have expressly agreed to do so in writing and are legally permitted to handle them. Such materials may include treated timber, pesticides in bulk, gas canisters, oils, paint tins, needles, or unknown containers. If restricted waste is discovered during the job, we may suspend the relevant part of the work and require you to arrange lawful removal through a specialist contractor.

Where waste is left on site, you are responsible for ensuring that it is stored safely and does not create a nuisance, obstruction, or breach of law. We are not liable for penalties, fines, or claims arising from waste that you instruct us to leave behind or from information you fail to disclose about the nature of the materials. If a duty of care waste transfer note or equivalent record is required, you agree to provide any information reasonably needed for compliance.

All services are delivered with reasonable care and attention, but our liability is limited to the fullest extent allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss arising from the service.

If we are found liable for damage to property or for a direct loss caused by our negligence, our total liability will be limited to the amount paid or payable for the specific service giving rise to the claim, or such other amount as may be required by law. You must notify us of any alleged damage or issue as soon as reasonably possible and in any event within a reasonable time after the service date. We may ask for photographs, access to inspect the issue, and evidence of ownership or repair costs.

We are not responsible for damage caused by pre-existing weakness, deterioration, hidden defects, or incidents beyond our reasonable control, including severe weather, vandalism, theft, pests, subsidence, flooding, or actions of third parties. If we are carrying out work near fragile structures, buried services, or valuable planting, you should bring these concerns to our attention before we start. Any claim will be assessed fairly and in line with the evidence available.

We may amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No delay or failure by either party to enforce a right under these terms shall operate as a waiver of that right.

These terms, together with the quotation or invoice and any written variations agreed between us, form the entire agreement for the services unless another contract has been signed. You may not transfer your rights or obligations under this agreement without our written consent. We may assign or subcontract parts of the work where appropriate, provided the service is delivered with reasonable care and skill.

Nothing in these Terms and Conditions affects your statutory rights as a consumer where applicable. If you are contracting as a business customer, you confirm that you have authority to enter into the agreement and that all information provided is accurate and complete to the best of your knowledge.

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, these terms, or any related quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage both parties to resolve concerns promptly and reasonably before starting formal proceedings. By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for Gardeners Cann Hall.